How far is Mateves from Kilimanjaro International Airport?+
Kilimanjaro International Airport (JRO) is approximately 46km from Mateves — about 50
minutes by private vehicle. We offer seamless 24/7 airport transfers. Share your flight details at booking
and our driver will be waiting in arrivals.
Is there an airport transfer service?+
Yes — we offer complimentary or paid private transfers (depending on your room package)
to and from Kilimanjaro International Airport. Our vehicles are air-conditioned and our drivers speak
English. Transfers operate 24 hours a day, 7 days a week.
How far is Mateves from Arusha city centre?+
Mateves is approximately 2km from Arusha city centre — a 5–10 minute drive. We provide
city transfers on request. The lodge is also walkable to several local restaurants and the market.
Your Stay
Is breakfast included?+
Yes — all room rates at Mateves include a full, lavish African breakfast served each
morning from 6:30am to 10:30am. We offer fresh tropical fruits, juices, egg dishes, artisan breads, cereals,
and a hot African option. Early breakfast can be arranged for safari or trekking departures.
What are check-in and check-out times?+
Standard check-in is from 2:00pm. Check-out is by 11:00am. Early check-in and late
check-out are available on request, subject to room availability. Please contact us in advance if you need
flexible timing.
What is the cancellation policy?+
We offer free cancellation up to 48 hours before your check-in date. Cancellations within
48 hours are charged one night's accommodation. No-shows are billed for the full booking. For groups of 5+
rooms, a 7-day cancellation policy applies.
Is WiFi available throughout the lodge?+
Yes — high-speed fibre WiFi is available throughout the entire lodge, including all
rooms, the restaurant, pool area, and gardens. Password is provided on check-in. Our connection is strong
enough for video calls and remote work.
Safari & Activities
Can you arrange safaris from the lodge?+
Absolutely. Our in-house safari desk arranges customised game drives to Serengeti
National Park, Ngorongoro Crater, Tarangire, Lake Manyara and Amboseli. All safaris use private 4×4 vehicles
with licensed English-speaking guides. We work exclusively with TATO-certified operators.
Do you arrange Kilimanjaro climbs?+
Yes — we partner with KPAP-certified Kilimanjaro climbing operators. We provide pre-climb
briefings, secure gear storage, and a celebratory summit dinner upon your return. We can arrange all major
routes including Lemosho, Marangu, Machame and the Northern Circuit.
What cultural activities are available?+
We offer Maasai village visits, Arusha cultural heritage tours, Shanga disabled artisans
workshop visits, coffee farm tours on the slopes of Kilimanjaro, local market tours with our chef, and Meru
tribe village experiences. See our Cultural Tours page
for full details.
Payments & Booking
What payment methods do you accept?+
We accept all major credit cards (Visa, Mastercard, American Express), bank transfers,
M-Pesa (Tanzania), and cash in USD, EUR, GBP and TZS. Online bookings are processed securely via Stripe. A
30% deposit is required to confirm your reservation, with the balance due 14 days before arrival.
How do I book directly with Mateves?+
The easiest ways to book are via our Book
Direct page, by emailing us at info@matevesboutiquelodge.com, or by WhatsApp on +255 700 000 000.
Booking direct ensures the best available rate and allows us to begin personalising your experience
immediately.
